Returns Policy

Applies to all orders placed via www.coventrybanners.co.uk

At Coventry Banners, we are committed to providing quick service and reliable print quality. As our items are tailor-made, specific conditions apply for returns. Please review this policy before making a purchase.

1. What Qualifies for a Return?

Returns are accepted under these conditions:

Visible print defects (e.g. blurriness, misaligned text, smudging)
Incorrect product type or dimensions delivered compared to what was ordered
Missing finishing options (such as eyelets, hems, or pole pockets)

2. How to Report a Problem

Please follow these steps to initiate a return:

Reach out to us within 24 hours of receiving your package
Send an email to support@coventrybanners.co.uk
Include your order number in the subject line
Attach clear photos taken from a distance of at least 2 metres showing the issue

Returns cannot be processed without photographic proof. Each request will be reviewed by our team before approval.

3. If Your Package Arrives Damaged

Should the packaging appear damaged on arrival, do not accept the parcel.

Accepting a damaged parcel means you’ve accepted the item as is, voiding any return claims for physical damage.

4. Return Shipping Costs

If your return is accepted:

You are responsible for return shipping costs
We advise using a tracked courier service for safety
Coventry Banners is not liable for returns lost or damaged during transit
Original delivery costs are non-refundable unless the return is due to a verified product fault

5. Items That Cannot Be Returned

We do not accept returns for:

Items reported after 24 hours of receipt
Products with approved artwork having spelling or layout mistakes
Orders affected by courier delays, minor colour variations (within 10–15%), or personal preference
Custom prints that meet specifications but do not match subjective expectations

We reserve the right to reject any return request not falling within these guidelines.

6. Return Process & Resolution

Once your return is received and assessed:

If a fault is confirmed, we will offer either a replacement or refund based on the issue and your preference
If no fault is found, the original item will be returned to you, with no refund or replacement provided