Privacy Policy

Last Updated: 25th April, 2025

This Privacy Policy outlines the ways in which Coventry Banners (“we”, “our”, or “us”) gathers, utilises, and protects your personal information during your visit to www.coventrybanners.co.uk (“our website”).

This policy pertains exclusively to data collected through our website and clarifies your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We obtain and store information you voluntarily provide, which may include:

Your name in full
Email address
Contact number
Addresses for billing and delivery
Payment details (managed securely by third-party services – card information is never stored)
Order information and history of communications

We might also collect non-personal information using cookies and tracking mechanisms (see Section 6).

2. How We Use Your Data

Your personal information is utilised solely to aid your interactions with us, including:

Handling purchases and coordinating deliveries
Responding to inquiries and providing support
Sending notifications about orders, policies, or new services
Issuing invoices and maintaining payment records
Offering promotional deals (only if you have opted in)

We will never sell or exchange your data. Information may be securely shared with trusted partners like couriers or payment processors to fulfil your order.

3. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request corrections or updates to incorrect data
Request the complete deletion of your data
Restrict or object to certain processing activities
Receive a copy of your data in a portable format (such as CSV)

To exercise these rights, email us at support@coventrybanners.co.uk. We strive to respond within 30 days.

4. Data Security

We employ robust measures to safeguard your data, including:

TLS encryption (HTTPS) on all web pages
AES 256-bit encryption for saved information
PCI-DSS compliant third-party payment processing
Restricted access limited to authorised personnel
Regular encrypted backups stored securely offsite

No system is entirely immune to breaches. If an incident occurs, we will promptly inform affected users as required by law.

5. Accounts and Orders

When you register or make an order, we collect personal information necessary to process your purchase and communicate effectively.

Order-related information is retained only for operational, legal, and customer service purposes.

6. Cookies and Tracking

Our website utilises cookies to:

Remember your preferences and improve navigation
Analyse anonymous visitor activity to enhance site performance
Enable secure login and shopping cart functions

Cookies do not contain personal data. By continuing to use our website, you consent to our cookie use as detailed in our Cookie Policy. You may disable cookies in your browser settings, but this might affect site functionality.

7. External Links

Our website may contain links to external sites. We are not responsible for their practices or policies and recommend reviewing their privacy policies before providing any personal data.

8. Email Updates & Marketing

If you opt in, we may occasionally send marketing emails with promotions or updates from Coventry Banners. You can unsubscribe at any time via the link in our emails or by contacting support@coventrybanners.co.uk.

9. GDPR Compliance Measures

To ensure compliance with GDPR, we have implemented:

Data Processing Agreements with all third-party providers
Clear opt-in and opt-out options at data collection points
Simple procedures for data access, export, and deletion
A documented protocol for notifying breaches

10. Changes to This Policy

We may revise this Privacy Policy occasionally. The most recent version will always be available on this page, showing the “Last Updated” date above. Please check periodically for changes.